enterprise architecture   enterprise architecture  

innovation at work

2-Day Executive Program
(Optional 3-Day on site program also available)
Course Outline | Course Fees | What your colleagues say | PDF Version |

Updated Program!
This session is ideal for teams responsible for product, service innovation or transformation. Balancing inspiration with structure, team members will learn strategies for ideation, client insights and creating business models for success.

1. Reboot. Why an innovation focus for the new normal.

  • Drivers of business and government in the new reality
  • Changing the 21st century mindset
  • Importance of continuous re-configuration
  • What you should stop doing ad when to disengage
  • Rethinking resource management

2. You say plan, I say pivot. Rethinking plan-based
        strategy for discovery-driven innovation.

  • Why Silicon Valley pivots and why it matters to the rest of us
  • The innovation mantra – “burn the business plan”
  • From inception to implementation
  • Continuum and types of innovation in organizations
  • Developing an innovation culture: Think, Design, Collaborate, Lead

3. The myth of the Eureka moment. Where do good
        ideas come from?

  • Innovation ecosystems and environments that lead to innovation
  • Core skills of innovators
  • Developing insights
  • Nurturing good ideas: The slow hunch, idea collisions and fluid networks

4. Design Thinking. Discovering new growth
       opportunities for your enterprise.

  • Business model canvas
  • Business design environment
  • Innovation triggers: epicentres of change and ‘what if’ questions
  • Drivers of innovation and the power of ‘what if’ questions
  • Prototyping ideas and understanding iterative development

5. Customer Insight. Customer-centric approaches for
       outcome-driven innovation.

  • Empathy: Understanding the job-to-be-done
  • Creating customer profiles
  • Mapping the value proposition
  • Value differentiation

6. The reality check. Collaborative approaches to
        validating innovation ideas.

  • Reducing risk and uncertainty
  • Customer development process
  • Assumption testing process
  • Lean Startup methods – Applying the ‘build–measure–learn’ loop
  • Customer engagement through Innovation Games
  • Customer relationship management strategies

7. Leading innovation. Creating a roadmap for the future.

  • Getting beyond the idea to implementation
  • Importance of frameworks, roles and mindset
  • Evidence based management – sure, but the right evidence
  • Creating a clear sense of purpose: 3 essential conversations about innovation

Who should attend

Chief Innovation Officer
Vice-President / Director
Strategic Planner
Chief Design Officer
VP/Director Marketing
Chief Information Officer
Program Director / Manager
Vice President / Director
Research Development Lead
Product / Program Design
Business Manager
Business Architect
Information Architect
Product Manager
Customer Experience Director
Consumer Insight Lead
Co-creation Lead
Product Adoption Manager
Project Manager / Leader
Knowledge Management Specialist
Change Management Specialist
Tier 1 IS / Innovation Consultant
Human Factors Specialist
Business Analyst
Business Process Specialist
Policy Analyst


Designated as a recognized educational institution, reference number 1145223385 for educational tax credits.
Désigné comme établissement d'enseignement reconnu, numéro de référence 1145223385 pour les crédits d’impôt éducatifs.

Group discounts do not apply for customized courses. Educational sessions scheduled outside continental United States and Canada are subject to a 20% surcharge on tuition fees.

Cancellations are accepted up to two weeks prior to the course. A $100 service charge will be applied.
Please obtain a cancellation number from us to confirm.  Late cancellations will not be refunded, but enrollment fees may be credited to any future Intervista course, seminar or conference anywhere in North America. Substitutions may be made at any time.

Intervista Institute reserves the right to postpone, cancel or change scheduled dates or venues, as well as the right to substitute instructors with other highly qualified experts. Participants that cannot attend a rescheduled course and have paid for the course, will be entitled to a full refund or credit for another course.


To register for this course, complete our online registration form or call 1-800-397-9744. Outside North America +1 514 937-7130.

enterprise architectureProfessional Accreditation
Certain professional associations may recognize Intervista courses for credit to satisfy your continuous education requirement. Present the course outline to your board for confirmation. This course provides approximately 21 hours of instruction for the 3-day session, and 15 hours for the 2-day version.

© Intervista Inc.

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on-site team courses

Contact us
 about how to schedule this course on-site for teams of 12 or more.

Or call us at 1-800-397-9744.

Program Overview

1. Reboot
2. You say plan, I say pivot
3. The myth of the Eureka moment
4. Design Thinking
5. Customer Insight
6. The reality check
7. Leading innovation

Course leader

LachapelleMichael Lachapelle is a member of the Intervista faculty as well as a business design and transformation consultant with more than 12 years’ experience in both the corporate and public sectors.

As course leader, he shares his expertise in business design and innovation, enterprise business analysis, business architecture, policy analysis and business model innovation. 
Learn more about our faculty.

The talk

Why Time Matters When
it Comes to Innovation

"I really am excited about taking the methodology back to the office…..and more excited to apply it. Excellent material and application, Instructor was extremely knowledgeable and experienced."
Stefanie Carpentier
Assistant Director, IT Services
California Lottery

"Very enjoyable and knowledgeable instructor. Particularly liked real world examples used as reference points."
Francine Sternthal
Director, Product Management

"I congratulate you on the high caliber of your speakers — they bring a wealth of knowledge to supplement the course material."
Carol Lachapelle
Director, Information Management NB
Department of Transportation

"Very interesting and will be really useful in conversations with prospective clients."
Joelle Parent
Manager, Business Development

"Thanks to the presenter and team - Great stuff!"
Jean Desforges
Director, New Product Development, BD&L
Novartis Pharmaceuticals Canada Inc.

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Intervista Institute Inc. - © 1998 - 2017. All Rights Reserved - info@intervista-institute.com
In North America call us toll-free at 1-800-397-9744
Outside of North America call (01) 514-937-7130
A product of Intervista Inc. For sponsorship programs,
contact Teresa Di Cairano at 514-703-9370 or Robert Mazerolle at 514-717-7667.