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Knowledge Retention
Human Capital Strategies for Knowledge Transfer in the Enterprise
Course Objective
Knowledge retention deals with ways to capture knowledge “before it walks out the door” and avoid “reinventing the wheel.” The need for knowledge retention is driven by trends in outsourcing and retirement. The loss of critical knowledge hits organizations twice: by the growing number of managers and executives retiring and exiting from the workforce, and by the shrinking pool of qualified younger workers. Of primary interest is the way in which knowledge can be captured, shared and made actionable: how knowledge can improve performance in areas such as strategic change, leadership development, recruitment and retention, workforce planning, management training and education.
Course Outline
- Recent developments in knowledge retention
- Leading and best practices in government and industry
- Proven and experimental strategies for leading a knowledge retention effort
1. The Need: Capturing Knowledge Before it Walks Out the Door
- Knowledge loss in the knowledge economy: sectors of critical concern
- Key drivers for KM and its application to knowledge loss
- Implications of knowledge loss for the government and corporate workforce
- Discussion: What are the knowledge retention needs in your organization?
2. The Knowledge: All That Glitters is Not Gold
- Capturing experience and expertise at the right time for the right audience
- New approaches and methods for sharing retained knowledge
- Seeing the whole: integrating multiple layers of meaning in organizations
- Focus discussion: learning and knowledge in perspective.
3. The Tools: Stemming the Tide of Knowledge Loss
- An introduction to the tools for capturing and explicating knowledge
- New approaches, tools, and methods for sharing retained knowledge
- Digital storytelling: Bringing Hollywood (or CNN) inside the enterprise
- Critical implementation issues in knowledge retention
4. The Results: Evaluating the Impact of Knowledge Retention
- Linking knowledge retention to strategic goals and related initiatives
- How to measure tangible and intangible value
- Medium and Message: Organizational narratives and knowledge media
- Calling all channels: leading thought on repurposing captured knowledge
5. Case Studies in Knowledge Retention
- EPA: Building a leadership community of practice
- NASA: A different kind of best practice database
- Corporate case studies at… TBD
- Take away: Critical lessons learned
6. Crafting a Practical Initiative in Knowledge Retention
- Articulating a strategic business case for knowledge retention
- Leading KM through knowledge retention
- Developing and executing a plan of action
- Discussion: Where we go from here
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Inquire about our group rates and save! Call us at 1-800-397-9744 or (514)937-7130 outside North America.
All applicable taxes are extra.
To register for this course, complete our online registration form or call 1-800-397-9744. Outside North America +1 514 937-7130.
©2010 Intervista Inc.
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 Register on line
or call 1-800-397-9744.
Outside North America
call +1 (514)937-7130
 To bring this course to your organization, please call 1-800-397-9744.
 Michael Kull is an Intervista Institute faculty member and leading expert in Knowledge Management and Organizational Storytelling.
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